Leadership

A leader is one who knows the way, goes the way, and shows the way. Carrier Access succeeds in part due to a collection of dedicated leaders who work day in and day out to determine the strategy and direction of the organization.

Brendan Phelps
Brendan Phelps
CEO

After leading teams at Allnet, Global Crossing, and MCI, Brendan Phelps started Carrier Solutions in 1997. After six years of successful growth, Carrier Solutions was renamed to Carrier Access, Inc. in 2003.  In 2010, Brendan Phelps became a co-owner of Avail, a fully managed technology lifecycle solutions company, and in 2018 he became a business partner with Carrier Access IT, a managed services IT provider.

Brendan is on his twelfth year serving on the CenturyLink advisory board and his second year on the Vistage advisory board. When Brendan isn’t leading teams at one of his three businesses, you can find him on the golf course or hunting.

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Peggy Casstevens
CAO

Peggy brings a plethora of experience and leadership to the Finance and Human Resource departments. With a strong background in multiple areas including business and project management, she has been instrumental in developing key business processes, mentoring and leading, with a focus on a positive culture of supporting our people.

Shane Stark-web
Shane Stark
Channel Relations Vice President

Shane Stark is the Vice President of Vendor Relations at Carrier Access, Inc., where he establishes productive, professional relationships with strategic technology partners. Shane is on his sixth year serving on the Board of Directors for Big Brothers Big Sisters, his second year serving on the Board for Technology Association of Iowa, and serves on multiple industry advisory councils.

Shane is a 2014 Business Record 40 under 40 honoree and a 2013 West Des Moines Leadership Academy graduate.  When not working, Shane can be found on the golf course, attending various sporting events, or traveling to baseball parks across the nation with his teenage son.

Kelly Hill-web
Kelly Hill
Operations Director

Kelly Hill is the Director of Operations at Carrier Access, Inc., where she manages the client support and professional service delivery teams that bears award-winning client service.  Kelly plays a leading role in monitoring and analyzing internal workflow and data, and develops proven strategies and processes for company and client improvements.

Kelly is serving her fifth year on the CenturyLink Operational Advisory Council. Kelly & the operations team earned the 2018 CenturyLink Self-Sufficiency Award, and Kelly is a 2014 TAI’s Iowa Women of Innovation Finalist for her DevOps initiatives.   Kelly is an advocate, guardian, and volunteer with The Mentor Network for adults with brain and spinal cord injuries. Outside of work, you can find Kelly riding her bike on central Iowa’s top-rated trails, spending quality time with her three children, or enjoying a bottle of wine.

TJ
TJ Bangs
Sales Vice President

TJ brings 20+ years of sales and leadership experience to Carrier Access, Inc. as the Vice President of Sales Operations. TJ’s primary focus is on enabling the Carrier Access, Inc. sales team to exceed the expectations of our clients.