In the News
Carrier Access, Inc. Achieves Outstanding Net Promoter Score of 84
Oct. 10, 2024 - Carrier Access, Inc. (CAI) a leading connectivity solutions provider, is thrilled to announce that it has achieved an exceptional Net Promoter Score (NPS) of 84. This remarkable score highlights the company’s ongoing dedication to customer satisfaction, far exceeding the telecommunications industry average NPS of 31.
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NPS is widely recognized as a key indicator of customer loyalty and satisfaction, measuring the likelihood of customers recommending a company’s products or services to others. CAI's score of 84 firmly places the company among top performers, a rare achievement in an industry where customer experience ranks among the lowest across both B2B and B2C markets.
“At Carrier Access, customer satisfaction is more than just a metric—it is integral to our company culture,” said Kelly Scothorn, Chief Operating Officer at CAI.
What sets CAI apart is the direct link between customer satisfaction and employee compensation. Each year, employee bonuses and performance reviews are closely tied to NPS results, ensuring a company-wide commitment to exceeding customer expectations.
“Our NPS of 84 is a direct reflection of the trust our customers place in us and the exceptional performance of our team. Moving forward, we will continue to push boundaries, invest in new technologies, and nurture our customer relationships to ensure we remain an industry leader," said Shane Stark, President of CAI.
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